About our company

DS Holding - ATOUTPARK

0252594616 contact@ouest-parking.com

In these general terms and conditions of sale, the site https://www.ouest-parking.com will be referred to as "this site".

In the general conditions of sale will be called "The Company": Ouest Parking.

The customer acknowledges having read our general terms and conditions of sale at the time of ordering.

These terms and conditions govern sales to private individuals on the https://www.ouest-parking.com website.

ARTICLE 1 - Scope of application

These General Terms and Conditions of Sale (the "GTCS") apply, without restriction or reservation, to all purchases of the following services:

The Company's business is the rental of parking spaces on private land, shuttle services and vehicle maintenance and cleaning services offered to non-business and business customers on the website.

The main features of the Services are presented on the website.

It is the Customer's responsibility to read these terms and conditions before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

These GTC are accessible at all times on the website and shall prevail over any other document.

The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them by ticking the appropriate box before placing an order on the website.

In the absence of proof to the contrary, the data recorded in L'entreprise's computer system constitutes proof of all transactions concluded with the Customer.

ARTICLE 2 - Prices

2.1 The Services are provided at the current rates shown on the Website when the order is placed by The company.

2.2 Prices are quoted in Euros and include VAT.

2.3 Prices take into account any discounts granted by the company on the website.

These prices are firm and non-revisable during their period of validity, but the company reserves the right to change prices at any time outside their period of validity.

2.4 The payment requested from the Customer corresponds to the total amount of the purchase, including any costs.

2.5 An invoice is drawn up by the company and given to the Customer when the Services ordered are provided.

ARTICLE 3 - Orders

3.1 It is the Customer's responsibility to select the Services they wish to order on the Website, in accordance with the following procedures:

Bookings can be made online via our website or by telephone.

Customers must enter their desired arrival and departure dates, as well as flight and vehicle details. Additional options may also be added: vehicle cleaning, cancellation insurance, inventory of fixtures, valet service, vehicle maintenance and baggage delivery.

3.2 Any user accessing the booking service must register by means of a computer entry on the website.

3.3 At the end of the booking procedure, the customer will receive a confirmation email containing the details of the booking.

3.4 Prices are quoted in euros and include VAT. Payment is made on the day of booking by secure payment by bank card, Visa, MasterCard or bank transfer. Services are always invoiced on the basis of the rates in force at the time of booking.

3.5 The company reserves the right to change its prices at any time, but price changes will not be applied to orders already placed and confirmed by e-mail.

3.6 The sale will only be considered valid once the price has been paid in full. It is the Customer's responsibility to check the accuracy of the order and to report any errors immediately.

3.7 Any order placed on the website constitutes the formation of a distance contract between the Customer and L'entreprise.

3.8 The Customer will be able to access his/her reservation at any time on the website or by e-mail if he/she has a customer account on the website.

ARTICLE 4 - Terms of payment

4.1 The price is paid by secure payment as follows:

Payment by credit card

Transfer

4.2 The price is payable in full by the Customer on the day the order is placed.

4.3 Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider (Banque CIC) for banking transactions carried out on the website.

4.4 Payments made by the Customer will only be considered final once the sums due have been effectively collected by the company.

4.5 The company will not be obliged to provide the Services ordered by the Customer if the Customer does not pay the company the full price in accordance with the above conditions.

ARTICLE 5 - Provision of Services

The Services ordered by the Customer will be provided as follows:

5.1 When dropping off a vehicle, the customer undertakes to arrive at least 1 hour before the start of check-in.

The company cannot be held responsible if the appointment time set by the customer is not respected.

Keys will be left with car park staff and kept by us in a secure room.

5.2 By subscribing to one of the offers on our site, the user accepts any mechanical intervention by an employee of a partner company required to carry out the service ordered, as evidenced by the user signing a work order when removing the vehicle.

Any faults or problems identified by our partners during any additional services ordered by the customer will be notified to the customer on their return and they will have to deal directly with the service provider if necessary.

5.4 The inventory of fixtures service, which is invoiced at 10 euros (inc. VAT), includes the drafting of a paper inventory of fixtures sheet by one of our employees when the vehicle is deposited in our car park. A photocopy will be given to the Customer.

Customers may not dispute the condition of their vehicle if they have not subscribed to the inspection option.
The car park accepts no responsibility and/or liability for any scratches or impacts on the vehicle when the customer collects it, unless they have subscribed to the inventory of fixtures option.

In the absence of any reservation or immediate complaint made by the customer when returning the vehicle, it will be considered that the vehicle is in the same condition as when it arrived at the car park. No claims will be accepted if these formalities are not complied with.

5.6 The company undertakes to use its best endeavours to provide the Services ordered by the Customer, on a best endeavours basis.

ARTICLE 6 - Cancellation/Modification/Claims

6.1 Cancellation insurance is offered to our customers at a cost of 5 euros (inc. VAT), to enable them to obtain reimbursement for the service provided without having to justify the reasons.
However, this insurance will not apply if the service has been partially used or cancelled after the start date indicated by the Customer at the time of booking.

6.2 If the customer does not take out insurance, no refund will be considered. A credit note from 20% will be offered in the form of a promotional code valid on the customer's next reservation within one year of the cancellation of the reservation.

6.3 If the customer collects their vehicle before the agreed date and time, they will not be entitled to any refund, as their reservation is firm and definitive.

6.4 Only complaints made before leaving the company car park will be taken into account.

6.5 In the event that the Customer is unable to collect their vehicle before the end of the current rental period, Ouest Parking undertakes to keep their vehicle in safe custody within its premises. On return, the keys and the vehicle will be returned to the Client after payment of a late collection fee of 10 euros (inc. VAT) per day of delay. An invoice will be issued at the customer's request.

ARTICLE 7 - Right of withdrawal

7.1 The customer is not entitled to a withdrawal period. In accordance with Article L221-2 of the French Commercial Code, contracts for passenger transport services are excluded from the right of withdrawal.

7.2 The Customer has no right of withdrawal when purchasing Services and thereby entering into the Contract.

ARTICLE 8 - Liability of the Service Provider - Guarantees

8.1 The company undertakes to do its utmost to ensure that the website is accessible and enables customers to place orders online at all times without interruption. In the event of a temporary interruption, an error message will be displayed.

8.2 The car park is enclosed, alarmed and under video surveillance.

Only company employees are authorised to manoeuvre and return vehicles.

8.3 The company reserves the right to move vehicles inside and outside the car park as part of the services contracted by the customer, such as servicing and roadworthiness tests.

8.4 The company cannot be held responsible for damage caused by events such as storms, hail, acts of vandalism and any other damage linked to natural causes, whether exceptional or not.

8.5 The company declines all responsibility in the event of theft of personal belongings, including during work carried out by partners appointed by the company.

8.6 The company has taken out civil liability insurance covering damage of any kind caused during the transfer to the airport.

8.7 The company cannot be held responsible in the event of an incident or traffic jam during the journey from the car park to the airport, causing the customer to miss their flight.

L'entreprise's guarantee is limited to reimbursement of the Services actually paid for by the Customer.

8.8 The company shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a case of force majeure as usually recognised by French case law.

8.9 The Services provided via the Website comply with the regulations in force in France. The company may not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for choosing the Services requested, to check.

8.10 The company provides its customers with a free shuttle service from the airport to the car park and back. This free service is valid for up to 4 passengers per booking. Beyond that number, the customer will have to pay a supplement of 5 euros per additional passenger. This supplement can be paid on the website or directly at the car park.

ARTICLE 9 - Customer liability

9.1 The customer agrees that one of L'entreprise's employees may collect and keep the keys to his/her vehicle for the duration of his/her stay in the car park.

9.2 It is the Customer's responsibility to ensure that their vehicle is in proper working order when it is delivered to the car park.

9.3 Breakdowns of any kind requiring work to be carried out on the vehicle parked in our car park will be at the customer's expense.

9.4 The Customer undertakes to inform L'entreprise by telephone or e-mail if they are going to be 1 hour or more late with their arrival time. Otherwise, the reservation will be cancelled and the Customer may be charged a fee of 10 euros (inclusive of tax) to reactivate the reservation.

9.5 The customer is solely responsible for his/her luggage. The company's staff may be required to help the customer carry his/her luggage (suitcases, bags, etc.) as a service. However, they cannot be held responsible in the event of damage to the baggage or its contents.

ARTICLE 10 - Data protection

10.1 Pursuant to Act 78-17 of 6 January 1978, it should be noted that the personal data requested from the Customer is necessary for the processing of the order and the preparation of invoices.

This data may be communicated to any of the Service Provider's partners responsible for executing, processing, managing and paying for orders.

10.2 The processing of information communicated via the website has been declared to the CNIL, number 2117434 v 0.

10.3 In accordance with national and European regulations in force, the Customer has a permanent right of access, modification, rectification and opposition with regard to information concerning him/her.

This right may be exercised in accordance with the procedures described in the "legal information" section of the website.

ARTICLE 11 - Intellectual property

The content of the website is the property of the Seller and its partners and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

ARTICLE 12 - Applicable law - Language

12.1 These General Terms and Conditions and any transactions arising from them are governed by and subject to French law.

12.2 These GTC are written in French. If they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

ARTICLE 13 - Disputes

13.1 If you have any complaints, please contact customer services at the postal or e-mail address of L'entreprise indicated at the beginning of these GCS.

13.2 The Customer is hereby informed that he/she may, in any event, have recourse to conventional mediation with the travel and tourism sector mediation body (www.mtv.travel) in the event of a dispute.

All disputes arising from the purchase and sale transactions concluded in application of these GTCS and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.

These documents have been drafted by a specialist lawyer and are protected by copyright. Please do not copy them or you will be prosecuted for copyright infringement.