Frequently asked questions (FAQ)

Our guarded parking is located at 7 rue Belouga 44340 Bouguenais.

For even greater safety our car park is fenced and equipped with cameras, It is fully insured. We offer both indoor and outdoor spaces.

The switchboard is open Monday to Friday from 9am to 5pm. 

Leave a message and we'll call you back.

Our car park is fully fenced and equipped with a comprehensive video surveillance system. We offer both indoor and outdoor spaces. When you arrive at our offices you can see the control screens covering the entire site.

For added security, your car keys are kept in a safe while you're away.

And a human presence in the car park is guaranteed 24 hours a day, 7 days a week

In fact, it is necessary to hand over the keys to your vehicle to us when you leave. They will then be stored safely in our secure key room, located within the car park.

Rest assured, your vehicle will remain parked within the confines of our car park.

We keep your car keys as our car park is divided into different zones to which customers do not have access.
On arrival, please park your car in the arrivals area. Whilst you are away, our teams will move it to our storage area, situated at the back of the car park.

Finally, when you return, Your vehicle will be prepared and parked in the departure area so that it is ready to set off again as soon as you arrive.

After having parked your vehicle indoors from the car park near our offices, we will carry out a checking your entire booking.

We will give you the telephone number of your return shuttle.

Our drivers will take care of parking your vehicle in the car park while you wait for us to arrive. The shuttle bus will take you to your terminal at Nantes Atlantique airport in just 2 minutes.

We will give you the telephone number of your shuttle before you leave on your journey when you drop your vehicle off at the car park.

You can also find it in the booking confirmation email that you will receive following your order on the website.

The transfers to and from Nantes Atlantiques airport are entirely free of charge for you* and your luggage!

*For bookings of up to 4 guests, the return transfer is free of charge. There is a €5 surcharge per additional guest for the return journey.

Our shuttle service operates every day day and night, every 10 minutes.

Our driver will take you to P9less than 5 minutes from Nantes Atlantique airport.

When you return, the shuttle will be waiting for you to P9 also (Find out more).

It couldn't be easier, directly on our website ( www.ouest-parking.com ) from your computer, tablet or smartphone.

Enter your dates and times, filling in the drop-down fields as you go, validate your basket and pay online.

Of course, many charter flights only confirm their flight times 48 hours before departure. 

All you have to do is d'indicate the outward and return dates and then fill in the fictitious times to continue your booking. 

As soon as your flight times have been confirmed, contact us on 09 71 05 71 64 to let us know. We will then update your booking.

To change your booking contact 09 71 05 71 64

If you have taken out cancellation insurance, your booking will be refunded in full.

  • If you did not take out cancellation insurance when you made your booking, please consult our general terms and conditions of sale.

When you book, you can reserve the following options directly online:

  • Cancellation insurance : In the event of cancellation or modification of your booking, a full refund will be made.
  • Inventory: an inventory service is available for €10. This includes the completion of a paper inventory form, drawn up jointly by the Customer and one of our staff members when the vehicle is dropped off at our car park. A copy of this form is provided to the customer.
  • Cleaning the vehicle : Take advantage of your absence to save time and get your car back to like-new condition with our various cleaning options. We offer exterior, interior and complete cleaning.
  • Electric charging : Whether your vehicle is 100 % electric or hybrid, you'll find your car ready to take you home.

If you change your windscreen we will offer parking during your stay as well as return airport transfers.

The vehicle is not moved from the car park, but a technician intervenes directly on site.

If you have an excess, this will be reimbursed (*up to €150).

We take care of all the administrative procedures.

On receipt of your online payment a summary of your booking and payment will be sent to you by e-mail.

All you have to do is present this voucher on the day you arrive at the car park.